Do you have any dubt?

Do you have any dubt?

FAQ

What is Swaypp?
Swaypp is a geolocated news mobile application that promotes freedom of communication and citizen expression. It’s based on the citizen’s cooperation, so offer to the population a free, public and transparent communication media, to inform and manifest all kinds of situations that might happens on the street.
How does Swaypp works?
Swaypp geolocates the news published by users, so allows to inform and know what happens, beside the exactly happens place. You can see or explain the situation through photographs, videos, voice notes or live broadcasts. Also, through notices, it notifies you about the events published around you, so you'll be inform of everything happens near you, in real time. Unlike other apps, it allows to update news by different user in a collaborative way. Thus, if there are more than one person in the same event, you'll can see their posted from the same news, so you don't need change the screen. In addition, you can filter the news by social issues, so you'll be informed about everything or received only the events that matter to you. You can also save the news, in this way you'll receive a notice when there are updates about the news.
Who can use Swaypp?
Swaypp is suitable for all people, worldwide citizens, as long as they're over 14 years ago.
What’s the role of news in Swaypp?
The news are social and/or urban events published by the citizens themselves, in order to share publicly any situation that happens on the street, as well as complaints, emergencies, social movements, awards, etc.
What’s the role of news categories?
News categories are theme that define the social field of each news posted in the app. There're 12 different categories and each one belongs to a specific urban aspect: • Model citizen. Refers to heroic deeds and/or positive actions in the city. • Social movement. Includes the collective events like agglomerations, manifestations, strikes, protests... • Animal welfare. Informs about any aspect referent to animals, besides provides solutions, as finding a lost animal, locating foster homes... • Environment. Affects on environmental awareness, showing the evidences of climate change, contamination... and report about natural disasters, such as floods, fires, large snowfalls, landslides... • Violence or harassment. Manifest situations associated with intimidation, gender abuse, school bullying... • Citizen security. Reports aspects related to daily citizen welfare, as well as vandalism, robberies, threats and terrorist actions... • Mobility and road safety. Affects all mobility and transport routes, from roads, railways, mountain trails, secondary roads, streets and sidewalks... to spaces enabled for people with disabilities, such as mobility in wheelchairs. • Public administration. Refers to the operation from the public administration and citizen's services. • Urban planning. Manifest the urban situations that might affect the city property, as well as the poor state of sidewalks, traffic lights, and buildings... • Health. Notifies health-related emergencies, for example, to locate a person who fallen and is unconscious, or find out a doctor in the area. • Loss or disappeared. Refers to people who are disoriented or missing, as well as lost objects. • Others. Includes the news that doesn’t belong to any of the above topics.
Can I select more than one category for the same news?
No, you can't. Each news item should be categorized in a social theme. If the news you want publish may belong to different categories, select the one most relevance and complement it with a description. Also, you can use the #tags to make a more deep classification of the news.
How I can add a post?
The news post on Swaypp is characterized by being in-situ. This fact means you must be in the place of the event when you going to add a news, because the app emit automatically the location from you are posting. The steps to create the news are: 1. Click on the orange button containing a megaphone icon. You'll find it in the lower right part of the map/list screens. You can also do it selecting the "add a news" button from your user profile. 2. Automatically, the camera opens. Choose the option you prefer at the bottom of the screen (live, video, photo or audio). If you don't go to add audio or visual support, select the "skip" option. 3. If you choose the options "live" or "skip", select the category that defines the news you are going to publish. If you select any other options (video, photo or audio), you should record or photograph what's happening before select the category. 4. (Optional) Add a description on the "What's going on?" field. You can add #tags in your description. 5. Choose if you want posting from your username or anonymously. 6. If you want to share the news on your Facebook wall, activate the option. 7. Select "publish" then your news immediately will be geolocated. In case you’re adding live video news, select the "start live video" button to start broadcasting what's going on.
Why I need activate the location of my mobile phone?
The device location is essential for the app works correctly, because Swaypp is based on the news geolocalitation. On the one hand, it's necessary for locating the exact place of the event when you add the news. On the other hand, to be able to show and notify you about the news than are close to your position at any time.
Do other users know my location?
Although Swaypp needs the device location for work, it doesn’t share your location, that is, other users can't know your location. Must take into account, when you add a news, the location of the event will be posted, so it may coincide with your location at that moment.
Who receives the news posted by me?
All citizens, users of Swaypp, are close to the event location. Specifically, when they stay between 0 meters and 1 km of distance. Must be taken into account, the reception of notifications change depending the configuration preferences of each user.
Who show the news posted by me?
The news has a worldwide view. Swaypp doesn't works with algorithms, so all the news posted in-app are showing, being 100% visible for all users.
How does work the notifications and notices?
Swaypp notifies you about the news posted near your location all time. You can configure the notices you want to receive, choosing one or several social categories and the warning distance, among others.
How can I configure the notifications and notices?
You can access into notices configuration by two ways: 1. Click on the "notices" button in the bottom bar, then select the settings button you find out in top right of the screen. 2. Go to your user profile and select the settings button. Once there, select the "Configure notifications" option from the list. You see a preferences list where you can choose, first, if you want or not receive notifications. In case of activating it, you'll be able to select the notices by distance radio, also by the categories or social subjects. You'll can configure other details too, as well as receive notifications if your friends post, if there are interactions with your posts (updates, comments, likes...) or if your saved news are update.
Why save a news?
Because you be able to track the news after save a news. This means, you'll receive a notification if someone adds new info into the news, even if you are outside the configured warning range. In this way, wherever you are, you will find out instantly the situation evolving, without losing any detail.
How can I update a news?
The requirement to update a news is you are at a minimum of 200 meters from original event location, therefore, you must be at the scene. It's so for two reasons: The first, to avoid the manipulated info or false news. The second, the testimonies themselves are the better speaker about what's happening. The process to update the news is: 1. Go to the news and select the "update" button you will find at the bottom of the screen. 2. Automatically, the camera opens. Choose the option you prefer at the bottom of the screen (live, video, photo or audio). Record or photograph what's happening before continuing, with the exception of live broadcast video 3. (Optional) Add a description on the "What's going on?" field. You can add #tags in your description. 4. Choose if you want posting from your username or anonymously. 5. If you want to share the news on your Facebook wall, activate the option. 6. Select "publish" then your news immediately will be updated. In case you’re adding live video news, select the "start live video" button to start broadcasting what's going on.
How can I add a news anonymously?
Select the "show as anonymous" option while you're creating or updating a news. This option appears during the post process, next to the "What is happening?" field. Instead of show your profile picture, a green icon with a mask appears.
Why I can’t install Swaypp on my deivece?
Swaypp is available for Android devices with a 5.0 version or higher, also known with Lollipop name. Contact with us if your phone meets these requirements, but you can't still install the app on your device.
Is Swaypp available to iPhone devices?
It will be released shortly! Swaypp for iOS doesn't exist at the moment, so we are working to iPhone users also use Swaypp in a short time.
How can I denounce an alert?
Click on the denounce button (triangle icon with an exclamation inside) that you find on the news screen, next to the like button (heart icon). A list with a denounce reasons appears, so choose one reason and click to accept button. You can also access to the complaint process by clicking on the menu button (three vertical points icon) on the right of the screen, and then select the "report" option.